NatWest is DOWN: Banking app crashes for thousands of customers across the UK

It’s the go-to banking app for thousands of people across the UK. 

But it appears that NatWest is having issues with its app this morning. 

According to DownDetector, the issues started at around 07:00 BST and are affecting customers nationwide. 

In response to complaints on X, NatWest has acknowledged the issue and says it is ‘hoping this will be resolved as soon as possible.’

‘We’re aware that customers aren’t able to access their app or online banking. We’ve reported this internally and it’s currently being looked into by our tech team,’ it said.

According to DownDetector, the issues started at around 07:00 BST and are affecting customers nationwide

So far, more than 3,900 reports have been logged on DownDetector. 

Of those who reported problems, 64 per cent said they were struggling with mobile banking, while 25 per cent were having issues with online banking. 

The remaining 10 per cent said the problem was with online login.   

Several frustrated users have also taken to X to discuss the outage. 

‘Dear NatWest, I cannot access your online banking system, nor your mobile app. Have you been hacked?’ one user tweeted. 

Another added: ‘Natwest online banking is always broken when I need it.’

And one vented: ‘NatWest mobile banking going down for hours on what for many people is payday is [skull emojis].’

While NatWest itself hasn’t publicly confirmed the outage, its account has been replying to users to confirm the outage. 

It remains unclear what the cause, or how long it’s likely to take to resolve.  

Several frustrated users have also taken to X to discuss the outage

While NatWest itself hasn’t publicly confirmed the outage, its account has been replying to users

And one vented: ‘NatWest mobile banking going down for hours on what for many people is payday is [skull emojis]’